About
Years spent inside the high-end market. Not reading about it. Actually doing it, at the level your clients expect.
Who I am
I am an independent consultant who helps high-end companies review and strengthen the architecture behind their client experience programs. The work is strategic, examining how experiences are built, presented, communicated, and delivered, and identifying where they could be working harder for the brand.
I work with companies in private banking, luxury hospitality, lifestyle brands, and adjacent sectors. Businesses that already offer experiences to their clients and want to make sure those experiences truly reflect the standard they hold themselves to.
Based in Sweden, working globally. All engagements conducted in English and invoiced in Euros.
"The difference between a good experience program and an exceptional one is rarely the experiences themselves. It is the thinking behind how they are built, presented, and delivered."
The background
The ability to look at an experience program and immediately see what is realistic, what is undercooked, and what is off-brand comes from having operated at this level. Not from studying it.
Luxury Travel
Head of Sales & Operations at Amitylux, a boutique luxury travel operator and DMC working across Scandinavia and the UK. Private tours, tailor-made itineraries, and high-touch client management at the top end of the market.
Private Aviation
Operations Lead ensuring client satisfaction from B2B to B2C is reached and exceeded. A sector defined by absolute standards of discretion, personalisation, and flawless delivery, where 10 to 15 hour days are the norm and every detail carries weight.
Five-Star Hotels
Five-star hotel environments in Copenhagen, including Villa Copenhagen and Marriott. Working directly with high-net-worth guests, understanding what exceptional service looks like operationally and what guests at this level genuinely expect.
Fine Dining
Inside knowledge in the kitchen and on the pass in Michelin-standard environments, where every detail of the client experience is considered from arrival to departure and nothing is left to chance.
How I work
Every recommendation in every audit is framed as a possibility, something that could work better, not something that must change. The team closest to the business will always know more about it than I do. My role is to provide the external perspective and the structured analysis.
I work on a small number of engagements at a time. That is deliberate. The quality of the work depends on the depth of attention given to each client.
Everything shared during an engagement is treated as strictly confidential and never discussed outside of the specific client relationship.
What this is not
Work together
Start with a brief conversation. No obligations, just a chance to see if there is something useful to explore.
Get in touch